Store Policy

Terms and Conditions

These are the Terms and Conditions on which we supply our products to you. Please read these carefully before you submit your order to us. The terms cover information about us, how we will provide products to you, what to do if you experience any issues, and other important information. You should understand that by ordering any of the products listed on, you agree to be bound by these Terms and Conditions.

1. Information about us

1.1 We are Soft Touch International Limited, a company registered in England under company number 06837121 with our registered office at 38 Shoebury Road, East Ham, London, UK, E6 2AQ.

1.2 You can contact us by emailing

1.3 If we do need to get in contact with you, we will either do so by telephone or the email address you provided to us.

2. Our products and the website

All of the images on our website all for illustrative purposes, your product may slightly vary from those images.

3. How the contract is formed between you and us

3.1 You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the Proceed to Payment button on the Checkout page.

3.2 After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.

3.3 We may be unable to process your order if there is a problem with authorisation of the payment on your credit card. In the event your order can not be fulfilled, you will be notified by us via Email or Telephone communication respectively.

4. Price and Payment

4.1 Our prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery option on the Checkout page.

4.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already been confirmed.

4.3 We cannot complete your order until you have paid for it in full. We are able to accept MasterCard, Visa, Maestro or Delta, although we reserve the right to refuse to accept any of these cards from time to time without notice. We try hard to ensure that using your credit or debit card when you shop online is safe and secure.

4.4 By using a credit/debit card or to pay for your order, you confirm that the card being used is yours. All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery. We are not responsible for your card issuer or bank charging you as a result of the processing of your credit/debit card payment in accordance with your order.

4.5 We only accept payment in Pound Sterling by credit or debit card. If an exchange rate is applicable to your order your card provider will determine the rate of exchange and may add an administration charge which you will be liable to pay.

4.6 When you have made your choice and your order has been placed, you will receive an order confirmation email acknowledging the details of your order. This email is not an acceptance of your order, just confirmation that we have received it.

4.7 The contract between us for the items you have ordered will only be formed when the items have been dispatched.

4.8 All refund payments will be paid to you in Pound Sterling and will match the amount you paid in Pound Sterling for the item(s) and delivery (if the delivery charge is refundable). If an exchange rate is applicable to your order the amount you receive in your local currency will depend on the exchange rate applied by your credit or debit card provider when it receives our refund payment and may therefore be different from the price paid for the item(s) in your local currency. We will not be liable for any losses caused to you as a result of any currency fluctuations or exchange rates applied by your credit or debit card provider.

5. Delivery

5.1 We will deliver the Products to you in accordance with the delivery option specified by you when you place your order. Delivery times and costs are specified at the Checkout page and listed on our FAQ's page.

5.2 We will usually deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order. We cannot deliver items within the same order to multiple addresses. 

5.3 Customers that select “next day delivery” option and pay £8.99 for this service must ensure the order is placed before 1 pm. Any orders after the cut off time will be dispatched the following working day and will be delivered the day after that.

5.4 We only sell to the UK, Republic of Ireland and mainland Europe. Unfortunately, we do not accept orders from or deliver to address outside the above territories.

6. Risk and Ownership

Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered. We will not accept any liability for their loss, damage or destruction after they have been delivered.

7. Our cancellation, returns and refund policy

7.1 You may cancel your order (or any part of it) at any stage before the Products are dispatched to you, and up to 28 days afterwards. Please refer to our website for our Returns Procedure or by contacting our Customer Services team via

7.2 Where you decide to cancel an order after we have dispatched the Products, you will be under a duty to return them to us, at your own risk. All such Products should be returned within 28 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused and in the same condition in which you received them with the original Product packaging.

7.3 After you cancel your order and return the Products, any sum debited by us to your credit/debit card will be refunded. We will notify you of your refund. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible.

7.4 If any Product you purchase is damaged, faulty or incorrect, when delivered to you, we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns Procedure. If you have any questions regarding returns, please Contact us.

7.5 Our policy on cancellations, returns and refunds do not affect your statutory legal rights.

8. Our liability

8.1 We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity, or other similar losses).

8.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

8.3 Nothing in this section 8or elsewhere in our Terms & Conditions affects your statutory legal rights.

9. Notices

Any formal legal notices should be sent to us at our Headquarters, set out in the Contact Us section.

10. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

11. General

11.1 If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.

11.2 We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.

11.3 Failure by us to enforce a right does not result in a waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.

11.4 You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

Other Important Terms

Terms of Use

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. From time to time, we may restrict access to some features or parts of the Site, or the entire Site. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet- connected device.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site. You also understand that we cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

If you choose to register an account with us, any user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any account at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

Accuracy of Information

We will use reasonable endeavours to ensure that the information on the Site is accurate. We make no representation or warranty that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information. If you find any inaccurate information on the Site please let us know and we will endeavour to correct it, where we agree, as soon as reasonably practicable.

Links to this & other websites

We may from time to time provide links that will enable you to access the websites of third parties directly from the Site. Such third party sites are not under our control and, unless otherwise stated, we have no relationship with the third parties and no contribution is made by us to the content of such websites. When you click through to these sites you leave the area controlled by us, so we cannot, therefore, accept responsibility for any issues arising in connection with either the third parties’ use of your data, the sites’ content or the services offered to you by these sites.

We reserve the right, at our discretion, to prohibit any link from another internet site to materials or information on this Site. Without prejudice to that right, if you wish to link to the Site, you may only do so on the basis that you link to, but do not replicate, the home page of the Site, and subject to the following conditions:

  • you do not remove, distort or otherwise alter the size or appearance of our logo;
  • you do not create a frame or any other browser or border environment around the Site;
  • you do not in any way imply that we endorse any products or services other than our own;
  • you do not misrepresent your relationship with us nor present any other false or misleading information about us;
  • you do not otherwise use any of the trademarks displayed on the Site without our express written permission;
  • you do not link from a website that is not owned by you; and
  • any website from which you link to the Site does not contain any content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations


These Terms & Conditions were last updated, July 2020

Privacy & Safety

This website is owned and run by Soft Touch International Limited. The registered company address: 38 Shoebury Road, East Ham, London, UK, E6 2AQ.

Soft Touch International Limited respects your privacy and is committed to protecting it. This Privacy Policy explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.


We use cookies to track your behaviour on our site to assist us in tailoring your visit. You can disable cookies in your browser but some of our website functions may then be unavailable to you.

Data Collection

We collect, use and store different types of personal information about you as detailed below:

Information you give us: You may choose to provide personal information to us when you place an order, call our customer service team, sign up for our communications, browse our website or use the other services offered by our website including giveaways and other promotions.  

The data we collect includes details you provide to us, such as your name and surname, shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website.

Information we receive and collect from other sources: We work with third parties (including, for example, business partners, payment and delivery services, advertising networks, analytics providers, and search information providers) and may receive information about you from them. 

Data Usage

In general terms, we collect and use personal information to:

  • deliver our services and meet our legal responsibilities
  • verify your identity where this is required
  • provide additional services you have signed up for, such as marketing communications.
  • understand your needs and how they may be met
  • maintain our records
  • process financial transactions
  • prevent and detect crime, fraud or corruption

Data Retention

Data will be held for the lifetime your account is active, for the purposes of contacting you effectively after which time it is depersonalised and non-identifiable. We do not collect any additional information about you other than that outlined above. Data will only be released to third parties on request where there is a legal requirement for us to do so.

Data Protection

You have a right to ask for a copy of the information which we are holding on you free of charge. We will delete information or correct any inaccuracies at no charge as soon as you make the request. We will require no more proof of identity than is necessary to process and complete any such requests.

We will provide you with a copy of the personal data that we hold about you via email unless another format is requested.

We allow you to challenge the data that we hold, and you may have the data erased, rectified, or amended. We reserve the right to refuse to provide our visitors with a copy of their personal data solely in cases of manifestly unfounded or excessive requests. You will be able to challenge our decision to refuse to provide you with a copy of your personal data. 


We have implemented security policies, rules and technical measures to protect the personal data that we have under our control. The security measures are designed to prevent unauthorised access, improper use or disclosure, unauthorised modification & unlawful destruction or accidental loss.

Contact Information and Further Advice

If you have any questions or concerns about how we treat your personal information or would like to request a copy of the personal information we hold about you, please contact us at or by writing to us at:

Maha Musk London, 38 Shoebury Road, East Ham, London, UK, E6 2AQ

Note: All privacy information held by data controllers and processors is regulated by the Information Commissioners Office (ICO). Information relating to your privacy rights and any complaints procedure can be found at [England and Wales]

Changes to Our Policy

Any changes we may make to our Privacy and Cookies Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy. Paper copies of the privacy statement may also be requested by emailing

This Privacy Policy statement was last updated, July 2020.

Payment Methods

  • Credit / Debit Cards
  • PayPal